Many managers operate under the flawed theory that “you can’t communicate too much.” Yes, you can. Quantity of communication is not nearly as important as two other factors: quality and consistency. 

    First, if you try to communicate too much, your communications won’t be nearly as effective. For example, let’s say you’re sending (or CCing to) employees five lengthy memos a week and assume that you’re “communicating effectively.” You might not be. Five memos a week may be too much information for your team, and they may start shutting some, or most, of the information out. 

    Second, consistency is also more important than quantity. The more memos you send out, the more likely it is that you’ll start mixing up your key messages and sending the wrong information to the wrong people. 

    Keep your communications brief, candid, helpful, consistent, and to the point.